Terms and Conditions
All of our prices are in Australian Dollars (AUD)
Prices are subject to change without notice. Product may change without notice
GST (Goods and Services Tax)
GST is included in all of our prices except where otherwise stated. However, once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling.
General Terms and Conditions
These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of products from
Please read the following Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
If you do not understand these Terms and Conditions or if you have any questions please email us at
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
These Terms and Conditions constitute a contract between the customer (You) and Olitech.
In these Terms and Conditions “Olitech” is trading on the internet at www.olitech.com.au and by Mail Order to:
PO Box 2474
Rowville VIC 3178
“We”, “Our” or “Us” means Olitech; and “You” or “Your” means the person who accepts these Terms and Conditions, by using this website and associated software, networks and processes, including the purchase of Products or services through the Website.
By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding agreement between us and you for the supply of products.
The Agreement together with your order constitute the entire agreement between Us and You for the supply of products. The Agreement cannot be varied unless we agree to vary it in writing or by email.
If you are under the age of eighteen (18) years you cannot place orders with Olitech. By accepting this agreement, you acknowledge that you are over the age of eighteen (18) years.
The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.
You must ensure that your access to, or use of the website is not illegal or prohibited by laws which apply to You.
You must take your own precautions to ensure that your process for accessing the website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage which may arise in connection with your use of the Website.
Prices displayed on the website are subject to change without notice. Once an order has been accepted by us and a purchase contract formed under clause 7, the price of the product cannot be varied except:
by agreement between You and Us in writing or by email; or
in accordance with clause 8.7.
All ite, prices are listed as 1 (one) x singular device only, unless otherwise stated on the individual product page.
Features and specifications of products described or depicted on the website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a product once an order has been accepted by Us and a purchase contract formed under clause 6.
All weights and dimensions of products described in the website are approximate.
All images are for illustration purposes only and may vary from the product received. Sizes of each product on this website are not shown in their actual size, especially hearing aids.
You may place an Order by following the instructions on the website. By placing an order, you make offer to enter into an agreement to purchase the product(s) the subject of your order (Purchase Contract).
Orders will be deemed to have been received by Olitech at the time Olitech sends an Order confirmation to Your nominated e-mail address.
Olitech is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
Olitech reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the product(s).
In the event of a cancelled order, funds paid in relation to that order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
Olitech does not accept any responsibility for orders that are declined, delayed or not accepted due to disruptions with internet connections.
Olitech shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Olitech (or its affiliates), and Olitech shall be entitled to a reasonable extension of time for the performance of such obligations.
Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.
You may provide your nominated credit card during the purchase process described on the website.
All credit card payments made to Olitech are done through PayPal or Stripe who offer their own security and fraud prevention.
Payment for Orders will be processed immediately upon confirmation of Your Order.
If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product’s correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product’s correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
Delivery and ownership of the goods
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Olitech does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Olitech. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).
Olitech will deliver Products to PO Box addresses (only small parcels).
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
The couriers or postal services nominated by Olitech will deliver Products during local business hours (9am to 5pm, Monday to Friday).
Olitech is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Olitech (as notified to the Customer) in relation to date and time of delivery. Olitech shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
Olitech reserves the right to not ship to remote or rural locations.
Faulty or damaged goods
Olitech will replace or refund faulty or damaged Products in accordance with Your rights under the Australian Consumer Law.
Purchasing any “Opened” product waives your right to seek a refund for damaged goods. This is due to Olitech opening the original secure packaging in any way, shape or form to assist with the reduction of the original packaging dimensions to achieve a more economical price. Buy choosing this option you enter in to an agreement of receiving the goods “opened” for a more economical price where a portion of the postal savings will be passed on to you, the customer. Olitech cannot be held responsible for damaged goods in this instance as there is an increased possibility of damage during the postage of such goods. We strongly suggest you purchase your products in their original state to avoid disappointment.
Refunds and returns
Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
All refunds may take up to 10 business days to be processed. This does not include processing times set out by 3rd party merchants.
Refunds are strictly limited in accordance with the Returns Policy
In order to facilitate a return under the Returns Policy, please contact Us at
The Customer must comply with directions from staff to facilitate a return.
Returned Products, under the Returns Policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.
Subject to clause 10.8, It is the Customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.
Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost. Where You are returning a Product to us, we take no responsibility for a Product lost in transit.
All refunds that require a manual transaction will be subject to a flat rate $20.00 administration and processing fee, per order. This fee will be automatically deducted from the refund, regardless of whether the refund has been awarded in part or in full. A manual transaction relates to any refund, by whatever means, awarded after the initial 30-day money back guarantee has expired.
Each Product sold on the Website is covered from a minimum 12 month Standard Warranty.
Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
All Intellectual Property in any Material on the Website is the property of Olitech. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.
By placing your Order or otherwise contacting Olitech, you agree that We may store, process and use data collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Olitech Products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.